Return Policy
We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order. Refunds need to be addressed within 14 days from receipt. Please note that customers are responsible for the return shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. Please note, we only accept returns from c-lashes.com.
We do not accept exchanges on any orders.
If your order is returned after 14 days, you will only be eligible for store credit.
Packages returned back to c-lashes.com due to an incomplete address, undeliverable address, refused package, and return to sender are considered a return package.
Please allow 7-15 business days for your return to be processed. Please allow 5-10 business days for the refund charge to reflect back onto your bank statement. Should you require further assistance, please email [email protected].
Defective Products:
If an item may be considered defective, please email [email protected] indicating your Name. Defective items need to be addressed within 14 days from receipt. After 14 days, customers are only eligible for store credit. If the product is deemed defective by c-lashes.com, you will be eligible for a refund or replacement of the same item.
Mistake or Damaged Order:
Please email [email protected] within 7 days from delivery with any discrepancy orders, such as mistakes or damaged products. All issues must be fully resolved within 14 business days from delivery date for security purposes.